If you do not comply we may cancel the policy or refuse to deal with your claim or reduce the amount of any claim payment. You must contact us by phone if you want to make a claim using the relevant number given below, depending on the type of claim:

Claims - All claims: you must contact:

Claims Settlement Agencies, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD

Tel: 01702 553443, E-mail:

For medical assistance and/or repatriation claims:

In the event of any illness, injury, accident or hospitalisation which requires inpatient or outpatient treatment anywhere in the world, you must contact:

Medical Emergency Assistance Company

  • Tel: +44 (0) 1 444 465570
  • Email:

Get a Quote

With travel insurance prices starting at £4.91 for a weekend trip in Paris, see how much cover you can get for our value prices.

Use our website or call our friendly UK call centre team that will be happy to assist you.

Get A Quote0330 880 3652