Making a claim

In the unlikely event that you may need to claim you will need to notify us as soon as you return to the UK (unless in the event of a medical emergency). This notification must be in writing and be submitted along with the appropriate claims form for our consideration.

Please select the relevant claim form, print, complete and return to the address below:

• Travel Delay
• Holiday Abandonment
• Missed Departure
• Personal effects (Baggage / money)
• Cancellation Claim
• Medical Expenses
• Curtailment

Please post your claim form to:

Travel Insurance Claims Department
PO Box 1037
14-16 Park Place
Oakleigh House
Cardiff
CF11 1HU

Alternatively, please call the claims line on 0845 0702845 (9am - 5pm Monday to Friday)

You must provide all ORIGINAL Documentation in support of your claim, photocopies will not be accepted and may lead to a delay in dealing with your claim.

On receipt of all relevant and supporting information we will send an acknowledgement letter which will contain your claims reference number. You will need to quote this on all correspondence or future contact.

You may wish to register your claim on line by emailing travelclaims@cl-uk.com

Check list for all claims:

• Policy Documentation
• Completed Claims form
• Receipts - where appropriate
• Proof of purchase - where appropriate
• Covering letter
• Any other supporting evidence