Contact us

If you have a question about Direct2insure, please refer to the Help page click here or Frequently Asked Questions (FAQ) click here. If these do not address your question, please email us at info@Direct2insure.co.uk and a member of our team will reply within 24-48 hours.

Complaints

If for any reason Direct2insure has not provided the service you expected we would like to know about it and try and put it right.

For claims related complaints please contact to the Claims Manager at Direct2insure Travel Claims

PO BOX 1037
Oakleigh House
14-16 Park Place
Cardiff
CF11 1HU
Tel: 0845 070 2845

For other complaints please email us at complaints@Direct2insure.co.uk

In the event you remain dissatisfied and wish to make a complaint you can do so by contacting the Customer Relations Office at:

First Assist Insurance Services Limited
1 Drake Circus
Plymouth
PL1 1QH
Tel: 0845 071 9069

We aim to resolve any complaint in the shortest time possible however in the event that the complaint requires further investigation, we adhere to the timescales that have been prescribed by the FSA.

If we are unable to resolve your complaint through our internal complaints procedure, you may be able to refer it to The Financial Ombudsman Service at South Quay Plaza, 183 Marsh Wall, London, E14 9SR or email them at enquiries@financial-ombudsman.org.uk or by phone at 0845 080 1800. For any further information you can also visit the financial ombudsman website.